z/OS Problem Diagnosis and Resolution

Purpose

This assessment measures your skills and knowledge associated with being able to identify and apply an action to be taken when a system related problem occurs.

Audience

This assessment is designed for data center staff responsible for resolving z/OS hardware and software problems, or other IT specialists that need to perform z/OS system problem resolution.

Assessment Coverage

This assessment covers the following topics:

Interpreting error messages and display command data
Varying devices online/offline
Cancelling started tasks and TSO users
Use of Traces and Dumps
Common abend codes

Assessment Detail

This assessment contains 45 questions that will take approximately 90 minutes to complete. Ten minutes before this time limit has expired, a warning message will be displayed. If the assessment is exited before the last question is displayed, or the assessment exceeds its time limit, scores based only on the questions that you have answered will be recorded.

The question types in this assessment are mainly simulation, multiple choice, drag and drop, and true or false. The questions displayed are different for every examinee because a number of core questions are always selected along with a number that are taken from a pool. All questions are then randomized to produce your customized assessment.

No technical manuals or references (either vendor or internally developed by your organization) should be used during this assessment.

Pass Mark

The pass mark for this assessment is 70%.


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