Business Skills Catalogue

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Curriculum	Series	Course Title	Duration (Hours)
BUSINESS STRATEGY and OPERATIONS
Business Law
	Fundamentals of Business Law
		A Manager's Introduction to Business Law	3
		Contracts in Commercial Transactions	4
		Employment and Labor Law	3.5
		American Business Formations in the 21st Century	3.5
		Intellectual Property and Proprietary Rights	4
		Lawsuits and Negotiations	2.5
Operations Curriculum
	Managing Customer-Driven Process Improvement
		Why Customer Driven?	2.5
		Identifying What the Customer Wants	3
		Translating Requirements into Process Goals	3.5
		Understanding Processes	2.5
		Implementing Improvements	2.5
		Managing Process Improvements	3
		Managing Customer-Driven Process Improvement Simulation	0.5
	Six Sigma Foundations
		Six Sigma Introduction	3.5
		Final Exam: Six Sigma Foundations
	Six Sigma Team Implementation
		Six Sigma:  Reducing Variation to Improve Quality	4
		Six Sigma:  Listening to the Voice of the Customer	5.5
		Six Sigma DMAIC:  Defining the Problem	4
		Six Sigma DMAIC:  Measuring the Process	5
		Six Sigma DMAIC:  Analyzing the Data	5.5
		Six Sigma DMAIC:  Analyzing the Process	3
		Six Sigma DMAIC:  Improving the Process	4.5
		Six Sigma DMAIC:  Controlling the Improved Process	4
		Six Sigma Team Implementation
		Final Exam: Six Sigma Team Implementation
	Lean Manufacturing
		Lean Logic	4
		Lean Value	4
		Lean Techniques	6
		Lean Strategies	4.5
		Final Exam: Lean Manufacturing
	Six Sigma Black Belt: Deployment
		Six Sigma and the Corporate Enterprise	2.5
		Leadership in Six Sigma	3
		Organizational Goals and Objectives	2
		History of Organizational Improvement and the Foundations of Six Sigma	2
		Overview of Business Process Management	2.5
		The Importance of Metrics to Six Sigma	1.5
	Six Sigma Black Belt: The Define Phase
		Define the Six Sigma Opportunity	3
		The Six Sigma Project Charter and Plan	2
		Six Sigma Team Leadership	3
		Six Sigma Team Dynamics and Performance	3
		The Six Sigma Change Agent	2.5
		Six Sigma Management and Planning Tools	1.5
		Six Sigma and the Voice of the Customer	2
		Six Sigma and Critical Customer Requirements	2
		Defining and Mapping the Six Sigma Process	2.5
		Scoping the Six Sigma Project	3
	Six Sigma Black Belt: The Measurement Phase
		Process Analysis and Documentation	2.5
		Probability and Statistics	2
		Collecting and Summarizing Data	2.5
		Properties and Applications of Probability Distributions	1.5
		Measurement Systems	2
		Analyzing Process Capability	2
		Calculating Process Capability	1.5
	Six Sigma Black Belt: The Improve Phase
		Design of Experiments (DOE)	2
		Design and Analysis	2
		Taguchi and Quality Improvement	2
		Experimenting for Process Improvement	2
	Six Sigma Black Belt: The Control Phase
		Six Sigma--Statistical Process Control	1.5
		Control Charts and the Pre-control Process	2
		Six Sigma--Lean Tools for Control	2
		Six Sigma--Measurement System Re-analysis	2.5
	Six Sigma Black Belt: The Analyze Phase
		Exploratory Data Analysis	2.5
		Hypothesis Testing	2.5
		Common Tests	3
		Variance, Contingency Tables, and Nonparametric Tests	2.5
	Six Sigma Black Belt: The Lean Enterprise
		Lean Concepts	3.5
		Non-value added Steps and Tasks	3
		Lean Tools	3
		Total Productive Maintenance (TPM)	2.5
	Six Sigma Black Belt: Design for Six Sigma Black Belt
		Quality Function Deployment (QFD)	2
		Robust Design and Process	3
		Failure Mode and Effect Analysis	2
		Design for X (DFX)	2
		Special Design Tools	2
	Six Sigma: Champion Training
		Introduction to Six Sigma	3
		Six Sigma Process Improvement	3
		Six Sigma Projects and Project Teams	2.5
		Managing and Deploying Six Sigma	3.5
	Logistics Management
		Overview of Logistics Management	3.5
		Inventory Management	3
		Supply Chain Management	3
	ISO 9000:2000 Overview
		The Who, What & Why of ISO 9000:2000	3
		Building a Quality Management System	2
		Quality-minded Management	2.5
		Customer Satisfaction Through Resource Management	2.5
		Processes for Quality Products and Services	4
		Continual Quality Improvement	4
		Steps for Successful ISO Registration	3
		Transitioning from ISO 9000:1994 to ISO 9001:2000	2.5
	Supply Chain Management
		The Fundamentals of Supply Chain Management	2
		Supply Chain Management Strategies	5.5
		Supply Chain Planning and Inventory Management	5
		Supply Chain Management and e-Business	4
		Supply Chain Transportation and Facility Design	4.5
Strategic Planning Curriculum
	How to Write a Business Case
		Pricing for Profitability	2.5
	Strategic IT Planning
		Setting the Stage for IT Success	2.5
		Strategic Decision Making	1.5
		IT Challenges: Present and Future	2.5
		Strategic IT Planning Simulation	0.5
	Strategic Management
		Strategic Management - Planning	2.5
		Strategic Management - Analysis and Choice	2
		Strategic Management - Corporate Implementation	2.5
	The Fundamentals of Globalization
		Globalization and Our Changing World	1.5
		Globalization and Your Company	4
		The Process of Globalizing a Product or Service	3.5
		Managing from a Global Viewpoint	4.5
	Systems Thinking in the 21st Century
		What is Systems Thinking?	2.5
		Building a Healthy System	2.5
		Systems-thinking Models and Thinking Skills	2.5
		System Archetypes	3
		Redesigning Your Organization: Part 1	3
		Redesigning Your Organization: Part II	3
		Taking Systems Thinking into Your Personal Life	3
	Moving From an Operational Manager to a Strategic Thinker
		Thinking Strategically	2
		Sustaining Competitive Advantage	3
		The Imperatives of Innovation and Leadership in Strategy	2.5
		Planning and Implementing a Business Strategy	2.5
Marketing Curriculum
	Strategic Marketing in Action
		Elements of Marketing Strategy	3
		Analyzing the Market	2.5
		Competitive Factors in Strategic Marketing	2.5
		Writing a Marketing Plan: Phase 1	3
		Writing the Marketing Plan: Creative Strategy	2.5
		Creating a Marketing Campaign	4
		Marketing Management	4
		Financial Analysis for Successful Marketing	4.5
	Strategic Brand Management
		Introduction to Brand Management	3.5
		Building Brand Equity	3.5
		Managing the Creative Elements of Brand	3.5
		Promoting Your Brand to Consumers	3
		Evaluating Brand Effectiveness	6
		Managing and Maintaining Brand Equity	4.5
	Online Branding Strategy
		Introduction to Online Branding	3.5
		The Online Branding Environment	3
		Strategies for Building an Online Brand	7
	Competitive Marketing Strategies
		Competitive Strategies for a New Marketplace	2.5
		Surpassing the Competition	3
	Product Management Essentials
		Introduction to Product Management	2
		Developing a New-product Strategy	2
		Pricing and Profitability for Product Managers	3
FINANCE, HUMAN RESOURCES and ADMINISTRATION
Finance & Accounting Curriculum
	Accounting 101
		Accounting Fundamentals	3.5
		Accrual Accounting Procedures	2
		Accounting Systems and Closing Activities	2.5
		Accounting for Cash Control	3
		Accounting for Merchandising Businesses	2.5
		Final Exam: Accounting 101
	Finance Fundamentals for non-Finance Professionals
		Principles of Financial Management	4
		Basics of Budgeting	3.5
		Managing Cash Flows	2.5
		Understanding Financial Statements	3.5
	Practical Budgeting Skills for Business
		Creating and Analyzing an Operating Budget	3.5
		The Ins and Outs of Capital Budgeting	3.5
		Effective Budget Management	3
	Advanced Business Finance
		Introduction to Advanced Finance	3
		Investment Project Analysis and Selection	2
		Raising Capital and Financing Decisions	3
		Managing Working Capital	4
		Corporate Restructuring	2.5
		Financial Risk Management	1.5
		International Finance	2
		Final Exam: Advanced Business Finance
	Accounting 102
		Accounting for Partnerships	3.5
		Accounting for Corporations	2.5
		Analyzing Cash Flow Statements	2
		Master Budgets	4
		Final Exam: Accounting 102
	Auditing: A Practical Approach
		Introduction to Auditing	3
		Introduction to Internal Auditing	4.5
		Principles of Internal Auditing	3
		Introduction to External Auditing	3.5
		Principles of External Auditing	4
	Managerial Accounting
		Overview of Managerial Accounting	5
		Managerial Decisions and Capital Budgeting	5
		Managing for Asset Control	5.5
		Cost Accounting Decisions	4
	Using Financial Statements (co-Developed with Wharton)
		Principles of Financial Statements	3.5
		Components of Financial Statements	3
		Analyzing the Income Statement and Balance Sheet	2
		The Income Statement and Balance Sheet Connection	2
		Analyzing Cash Flow	4.5
		Ratio Analysis for Financial Statements	3
		Credibility and Disclosure in an Annual Report	2.5
		Analyzing an Annual Report	4.5
Administrative Support Curriculum
	The Effective Administrative Support Professional
		Getting Started--The Administrative Support Professional	3
		Overview to Effective Business Communication	3
		Using Effective Business Communication	2
		Administrative Functions	3
		Advancing Your Administrative Career	3
		Effective Administrative Support Professional Simulation	0.5
	Advanced Skills for Administrative Support Professionals
		Behavior: Putting Your Best Foot Forward	4
		Managing Yourself and Those Around You	4
		Partnering with Your Boss	3
		Communicating with Power and Confidence	3
		Advanced Administrative Support Simulation	0.5
Knowledge Management
	Knowledge Management Fundamentals
		The Art of Knowledge Management	3.5
		Knowledge as Capital	3
		Putting Knowledge to Work	4
		Managing Knowledge Workers	2
		Being a Knowledge Activist	3
		Final Exam: Knowledge Management Fundamentals
	The 21st Century Learning Curve
		Knowledge as Strategy: Performance Improvement	3
		The Power of the Learning Organization	3
		The Potential of Self-directed Learning	2.5
		Benchmarking for Best Practices	3
		Implementing and Evaluating Self-directed Learning	3
		Performance Support	3
	Achieving Measurable Performance Impact from Training
		Training for Business Results	2.5
Human Resources Curriculum
	Managing Diversity
		Why Diversity Matters	2
		Changing the Corporate Culture	2.5
		Diversity in the Future	2
		Designing a Diversity Initiative	3
		Managing Diversity Simulation	0.5
		Managing Diversity
	Behavioral Interviewing
		Building a Firm Foundation	3
		Screening Applicants	3
		Preparing for the Behavioral Interview	3
		Conducting the Behavioral-based Interview	2.5
		Preparing as the Interviewee	2.5
		Experiencing the Behavioral-based Interview	2.5
		Behavioral Interviewing (Simulation)	0.5
	Recruiting & Retention Strategies for the Tight Labor Market
		Recruiting for the 21st Century: The Market	3
		Recruiting for the 21st Century: Strategies	4
		Recruiting Successfully	3.5
		Online Recruiting	2.5
		Facilitating Effective Hiring	2.5
		Retention	3
	Effective Hiring and Interviewing Skills
		Hiring Considerations	2.5
		Effective Interviewing	3.5
		Selecting the Best Applicant	2
		Effective Hiring and Interviewing Skills Simulation	0.5
		Effective Hiring and Interviewing Skills
	HRCI/PHR Certification Program
		EEO and Affirmative Action (HRCI/PHR)	2.5
		Sexual Harassment in the Workplace (HRCI/PHR)	1.5
		Managing Employment (HRCI/PHR)	2.5
		Employee Relations (HRCI/PHR)	1.5
		Non-union Work Environments (HRCI/PHR)	1.5
		Union Work Environments (HRCI/PHR)	1.5
		Employee Benefit Programs (HRCI/PHR)	1.5
		Employee Development (HRCI/PHR)	1.5
		Human Resource Development (HRCI/PHR)	1.5
		Recruitment and Selection (HRCI/PHR)	1.5
		Occupational Health and Safety (HRCI/PHR)	1.5
		Employee Compensation (HRCI/PHR)	1.5
		Offers, Contracts, and Organizational Exit (HRCI/PHR)	3
		HRCI/PHR Certification Program	0.5
		Human Resources Fundamentals Simulation	0.5
		Final Exam: HRCI/PHR Certification Program
	HRCI/SPHR (Senior Professional Human Resource)
		The Strategic Role of HR in Organizations	3
		Managing the HR Process	2
		Workforce Planning and Employment Strategies	3
		Strategic Human Resource Development	3.5
		Compensation and Benefits Strategies	3
		Employee and Labor Relations Strategies	4.5
		Safety, Health, and Security Strategies	2
	Test Preps
		Professional in Human Resources (PHR) BOK 2005 Aligned
Mentoring Assets
	Mentoring Assets
		Mentoring Professional in Human Resources (PHR)
MANAGEMENT and LEADERSHIP
Management Curriculum
	Effectively Managing Top Performers
		Managing and Rewarding Top Performers	2.5
	Moving into a Management Role
		Becoming a Manager	6
		A New Manager's Responsibilities and Fears	6
		Lead and Communicate Effectively as a New Manager	6
		A New Manager's Role in the Company's Future	5.5
		Moving into Management Simulation	0.5
		Leadership in Management Simulation	0.5
		Moving into a Management Role Blended Learning Toolkit
	Essential Skills for Tomorrow's Managers
		Competencies for Tomorrow's Managers	5.5
		Development Tools for Tomorrow's Managers	5
		The Manager as Coach and Counselor	5
		The Manager as Project Champion	4.5
		A Manager's Primer for Ensuring Accountability	6
		Continuous Learning for Tomorrow's Managers	4.5
		Essential Skills for Tomorrow's Managers (Simulation)	0.5
		Essential People Management Skills Simulation	0.5
		Essential Skills For Tomorrow's Managers
	Moving from Technical Professional to Management
		Management Development for Technical Professionals	3.5
		Communication Skills for Successful Management	3
		Process Management Skills	4.5
		Leadership Development for Technical Professionals	3
		Strategies for Transitioning into Management	6.5
		Transitioning From Technical Professional to Management	0.5
		From Technical Professional to Leadership Simulation	0.5
	360-Degree Performance Appraisal
		About 360-Degree Performance Feedback	2.5
		Elements of a 360-degree Performance Review	2
		Delivering 360-Degree Performance Feedback	5
		360-Degree Performance Appraisal Simulation	0.5
	Managing Problem Performance
		Preventing Problem Performance	4.5
		Identifying Problem Performance	4
		Improving Problem Performance	5.5
		Dealing with Problem Performance	4
		Averting Problem Performance Simulation	0.5
		Addressing Problem Performance Simulation	0.5
		Managing Problem Performance
	The Fundamentals of Business Crises Management
		Preparing for Business Crises	2
		Responding to Business Crises	3
		Recovering from Business Crises	2
		The Fundamentals of Business Crises Management Simulation	0.5
	Supporting Employees through the Change Process
		Beginning the Change Process	4.5
		Managing Through the Change	4
		Incorporating Change in Your Organization	3
		Supporting Employees through Change Simulation	5
		Supporting Teams through Change Simulation	0.5
		Managing Change Blended Learning Toolkit
	Mentoring Essentials
		Effective Mentoring	3
		The Mentoring Manager	2.5
		Implementing an Organization-wide Mentoring Program	2.5
		Mentoring Strategies in the 21st Century	3
		Achieving Success with the help of a Mentor	3.5
		e-Mentoring	3.5
		Mentoring Essentials (Simulation)	0.5
	Delegation Skills
		Delegation Basics	2
		The Personal Approach in Delegation	2.5
		Managing the Delegated Environment	5
		Effective Delegation Simulation	0.5
	The Successful Facilitator
		The Role of the Facilitator	5
		Facilitative Fundamentals: Techniques and Tools	5.5
		Facilitating Work Groups and Meetings	5
		Facilitating Challenging Situations	5
		Facilitative Formats and Tools: Offering Options	5
		The Facilitative Leader	5
		The Successful Facilitator Simulation	0.5
	Coach with Confidence
		Coaching for Business	4
		Successful Coaching Relationships	7.5
		Key Stages in Coaching	6
		Coaching Skills	5.5
		Mindsets, Emotions and Coaching	4
		Coaching Trends	4.5
		Coach with Confidence Simulation	0.5
		Coaching Personalities and Teams Simulation	0.5
		Coach with Confidence
	Managing Technical Professionals
		Understanding Technical Professionals	2.5
		Attracting, Motivating, and Retaining Technical Professionals	3.5
		Models for Managing Technical Professionals	4.5
		Developing Career Plans for Your Technical Professionals	3.5
	How to Overcome Negativity in the Workplace
		The Path from Pessimism to Optimism	4
		Proactive Approaches to Stop Negativity	2
		Overcoming Organizational Negativity	2
	Performance Appraisal
		Continuous Performance Assessment	3.5
		Reviewing Performance	4
		Performance Appraisals Simulation	0.5
		Performance Appraisals Blended Learning Toolkit
	Managing Contractors and Temporary Employees
		Doing Business with Independent Contractors	4.5
		Hiring Temporary (Contingent) Employees	5
		Managing Contingent Employees	4.5
		Legal Pitfalls Regarding Independent Contractors	3
		Working with Temporary Agencies	5.5
		Hiring and Managing Contractors Simulation	0.5
		Final Exam: Managing Contractors and Temporary Employees
	Advanced Management Skills
		Managing in a Global Business Environment	3
		Managing Cross-Functions	3
		Managing For High Performance	4
		Managing Managers	3.5
		Managing Upward Relationships	3
Leadership Curriculum
	Leading from the Front Line
		Challenges of the 21st Century	2
		Organizational Culture and Leadership	2.5
		Energizing and Empowering Employees	2.5
		Leadership and the Knowledge Worker	2.5
		Leading Change from the Front Line	2.5
		Dynamics of Leadership	3
		Leading from the Front Line Simulation	0.5
	Going from Management to Leadership
		The Mark of a Leader	4.5
		Communicating a Shared Vision	4.5
		The Enabling Leader	5
		Communicating as a Leader	4.5
		Coaching for Performance	2.5
		Leading through Change	3
		The Leader as a Model	3
		Going from Management to Leadership Simulation	0.5
		Growing from a Manager to a Leader Simulation	0.5
		Going from Management to Leadership
	Business Execution
		Foundations for Business Execution	7
		Creating a Business Execution Culture	8
		Business Execution in Action	5
		Business Execution Simulation	0.5
		Business Execution Blended Learning Toolkit
	Leading the Workforce Generations
		Introduction to Work Force Generations	2.5
		Attracting, Developing, and Retaining Generations	3
		Leading Silent Generation and Baby Boom Workers	3
		Leading Generations X and Next	3.5
		Making Cross-generational Teams Work	3
		Cross-generational Workers in the 21st Century	3
		Leading the Workforce Generations	0.5
	Succession Planning for Business Environment
		Succession Planning Overview	2
		Succession Planning Strategies	4.5
		Succession Planning and Human Resources	5
		Succession Planning Management	2.5
		Initiating a Succession Plan Simulation	0.5
		Implementing a Succession Plan Simulation	0.5
PROFESSIONAL EFFECTIVENESS
Communication Curriculum
	Interpersonal Communication Skills for Business
		The Process of Interpersonal Communications	4.5
		The Mechanics of Effective Communication	5
		Communication Skills for the Workplace	4.5
		Communicate for Results	5
		Communication Skills for Leadership	5.5
		Communication Skills for Resolving Conflict	5
		Communicate for Contacts	4.5
		Interpersonal Communication Skills for Business Simulation	0.5
		Interpersonal Communication Skills for Teams Simulation	0.5
		Interpersonal Communication Skills for Business Blended Learning Toolkit
	Business Writing Essentials
		Writing with Intention	4
		Avoiding Errors in Usage and Punctuation	4.5
		Avoiding Grammatical Errors in Business Writing	4.5
		Crisp Composition	4.5
		Writing to Reach the Audience	3
		Getting the Most from Business Documents	4
		The Writing Process	5
		Business Writing Essentials
		Business Writing Essentials Using Microsoft Word
		Final Exam: Business Writing Essentials
	International Communications
		The Impact of Culture on Communication	2.5
		The Art of Global Communication	3.5
		Improving Your Cross-cultural Communications	3
		International Communications Simulation	0.5
		Cross-cultural Communications Simulation	0.5
	Emotional Intelligence in the Workplace
		What Is Emotional Intelligence?	2.5
		Emotional Intelligence at Work	2.5
		Teamwork and Emotional Intelligence	2.5
		Increasing Your Emotional Intelligence	2.5
		The Emotionally Intelligent Leader	2.5
		Emotional Intelligence in the Workplace Simulation	0.5
	Effective Listening Skills
		The Basics of Listening	2.5
		Listening for Comprehension	5
		Listening for Higher Purposes	3
		Enhancing Your Listening Skills	3
		Effective Listening Skills Simulation	0.5
	Managing and Working with Difficult People
		Difficult People in the Workplace	3.5
		Working with Aggressive People	3
		Working with Negative People and Procrastinators	3
		Working with Arrogant and Duplicitous People	2
		Managing and Working with Difficult People (Simulation)	0.5
		Communicating Effectively with Difficult Coworkers	0.5
		Working with Difficult People Blended Learning Toolkit
	Assertive Communication
		Professional Assertiveness	3
		Assertiveness from the Inside Out	3
		Assertive Communication Simulation	0.5
	Business Etiquette and Professionalism
		Everyday Business Etiquette	3
		Communication Etiquette	2.5
		Etiquette and the Business Meeting	2.5
		Etiquette for Supervisors	3
		Business Etiquette and Professionalism Simulation	0.5
	Building Better Work Relationships
		Building Effective Interfunctional Relationships	2.5
		Building Effective Intercultural Relationships	3
		Building Effective Intergender Relationships	2.5
		Working Effectively with Customers	2.5
		Working Effectively with Business Partners	3
		Building Better Work Relationships Simulation	0.5
	Business Grammar Essentials
		Foundations of Grammar	2.5
		Sentence Construction	2
		Understanding Writing Mechanics	2
		Punctuating with Skill	2
	Email Essentials
		Essentials of Electronic Communication	1.5
		Optimizing Email at Work	2
		E-mail and Organizational Communication	2.5
		E-mail as a Marketing Tool	2
		E-mail Essentials using Microsoft Outlook
	Delivering Successful Presentations
		Presenting to Succeed	4.5
		Delivering Your Message	4.5
		Presentation Resources Available to You	5
		Delivering Successful Presentations Simulation	0.5
		Presentation Skills Blended Learning Toolkit
		Combining Presentation Skills with MS PowerPoint
	Effective Business Meetings
		Planning Effective Business Meetings	2.5
		Leading Effective Business Meetings	2.5
		Participating Effectively in Business Meetings	5
		Effective Business Meetings Simulation	0.5
		Business Meetings Blended Learning Toolkit
	Dealing with Conflict in the Workplace
		Perspectives on Conflict	5.5
		Handling Conflict with Others	6
		Managing Conflict in the Organization	6
		Dealing with Conflict in the Workplace Simulation	0.5
		Managing Conflict in the Workplace Simulation	0.5
		Dealing with Conflict in the Workplace
	Telephone Skills For Business Professionals
		Effective Telephone Techniques	5
		Making Telephone Calls Count	3.5
		Telephone Skills for Business Professionals Simulation	0.5
	Negotiating to Win: Getting the Results You Want
		Crafting a Deal	3
		Connect and Communicate	2.5
		The Negotiation Process	2.5
		The Dynamics of Interaction	3
		Inclusive Negotiating	2.5
		When the Going Gets Tough	2.5
		The Master Negotiator	2.5
		Negotiating to Win (Simulation)	0.5
	Getting Results Without Authority
		Building Relationships to Get Results	2.5
		Teamwork and Results Without Authority	2.5
		Leadership Without Authority	3
		Gaining Allies, Creating Change	3
		Getting Results through Communication	3
		Getting Results from the Boss	3
		Getting Results without Authority Simulation	0.5
	Effective Use of Feedback for Business
		An Essential Guide to Giving Feedback	2.5